Question 1

Delivery time

Accepted Answer

Packages are generally dispatched within 3 working days upon receipt of payment.

Question 2

Shipment transit time

Accepted Answer

Orders for domestic are shipped by Pos Malaysia or domestic courier companies. While most of the time they deliver within 1 or 2 days, delivery time will entirely depend on the courier.

Question 3

Delivery fees

Accepted Answer

1.   Fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of shipment.
2.   We advise you to group your items in one order, since we are not able to group two distinct orders placed separately, and shipping fees will apply to each of them.

Question 4

Maximum weight for single purchase

Accepted Answer

At present the maximum weight for single purchase registered in our system is 30kg, however if you would like to ship more than 30kg in single purchase, please do not hesitate to contact us at aromaticarepublic@gmail.com for transportation charges details.

Question 5

Cut off time

Accepted Answer

Payment received after 3pm will be processed on the next working day. (Not applicable for weekend and public holiday)

Question 6

Delivery mode

Accepted Answer

Presently, all orders are shipped by pos Malaysia or other domestic couriers.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects

Question 7

Third party delivery

Accepted Answer

Provide us the appropriate shipping information at checkout. We do not deliver to P.O. boxes or to hotels. Therefore, please only provide us a residential or commercial address for delivery

Question 8

Privacy Policy

Accepted Answer

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Question 9

Uses of Information

Accepted Answer

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online.
 
The personal information we collect may include your:
• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address

Question 10

Disclosure of Personal Information

Accepted Answer

We will not share your information with any other organizations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized. In exceptional circumstances, SYNERGY PHARMACEUTICAL SDN. BHD. may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. PMG Pharmacy is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by SYNERGY PHARMACEUTICAL SDN. BHD. please contact Customer Service and we will resolve the issue.

Question 11

Information Security

Accepted Answer

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
We ensure that all information collected will be safely and securely stored. We protect your personal information by:
• Allowing access to personal information only via passwords;
• Maintaining technology products to prevent unauthorized computer access; and
• Securely destroying your personal information when it is no longer needed for our record retention purposes

Question 12

Changes to the Privacy Policy

Accepted Answer

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.

Question 13

CONTACT US FOR ENQUIRY

Accepted Answer

CONTACT US FOR ENQUIRY
Thanks for visiting SYNERGY
Contact us if you have any questions or concerns
We are here to help.
SYNERGY PHARMACEUTICAL SDN. BHD. (1413400-D)
28-02-01, Lorong Batu Nilam 4A,
Bandar Bukit Tinggi 1,
41200 Klang, Selangor

FAQ

Frequently asked questions