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Shipping & Returns

Following are the conditions that apply to returns of products:

  1. In case the parcel is returned to us because of nonpayment of duty tax, unclaimed, several failed attempts to consignee, wrong delivery address and etc, your money will be credited back to you. And total amount of credit is after deduction of handling cost, shipping cost, banking charges and 20% from the purchase price (for restocking fee) and other costs incurred if any.

  2. Only products in unopened original packaging that have not be tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.

  3. Products must be returned to Company within 14 days of delivery using a mailing method that allows for shipment tracking.

  4. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than 2 days from delivery. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

  5. Products must be returned with the original shipping box, packing materials, as well as ALL COMPLIMENTARY SAMPLES and a copy of the shipping invoice.

  6. Refunds will only be issued in the same form as was used for payment.

  7. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.

  8. Returned products should be shipped to the following address:
    SYNERGY PHARMACEUTICAL SDN. BHD. (1413400-D)
    No 6, 2nd floor, Jalan Merdeka,
    96100 Sarikei, Sarawak.

  9. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.

  10. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.

  11. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.

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